When Samsung released the Galaxy Note 7 smartphone two weeks ago, it appeared to have a critical and commercial hit, selling an estimated 2.5 million units. Samsung’s Note 7’s are being pulled from shelves in 10 countries, including South Korea and the United States, just two weeks after the product’s launch. Customers who already bought Note 7 will be able to swap them for new smartphones in about two weeks. That is because of a spate of exploding batteries. So now, Samsung recalls the Galaxy Note 7.
In their official statement, they said,
“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For UK customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. For more information, customers need to contact the customer service team on 0330 7261000.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
The recall, the first for the new smartphone, comes at a crucial moment in Samsung’s mobile business. Apple is scheduled to announce its new iPhone next week and Samsung’s mobile division was counting on momentum from the Note 7’s strong reviews and higher-than-expected demand.